Terms and Conditions

Services Offered

BEXO CARGO provides:

• Freight forwarding (air, sea, and land)
• Customs clearance
• Warehousing & distribution
• Real-time shipment tracking
• Last-mile delivery

Customer Responsibilities

• Provide accurate shipment details (weight, dimensions, contents)
• Ensure proper packaging to prevent damage
• Submit required customs documentation (for international shipments)
• Pay all applicable fees (transport, duties, taxes)

Shipping & Delivery

• Delivery times are estimates and not guaranteed due to customs, weather, or unforeseen delays
• Customers must inspect shipments upon delivery and report damages within 48 hours
• Storage fees apply for unclaimed shipments after 7 days

Payments & Fees

• Payment must be made before shipment processing (unless credit terms apply)
• Additional charges (customs duties, taxes, storage) are the customer's responsibility
• Refunds (if applicable) will be processed within 14 business days

Liability & Claims

• BEXO CARGO is not liable for delays caused by customs, weather, or third-party carriers
• Maximum liability for lost/damaged goods is USD 100 per shipment unless declared value is higher (additional fees apply)
• Claims must be submitted in writing to support@bexocargo.com within 7 days of delivery

Prohibited Items

BEXO CARGO does not transport:

• Illegal goods (drugs, weapons, counterfeit items)
• Hazardous materials (flammables, explosives)
• Perishable goods without prior approval
• Cash or high-value items without insurance

Privacy & Data Protection

• Customer data is used only for shipping purposes
• We comply with GDPR (for EU-related shipments) and local data protection laws

Dispute Resolution

• Any disputes shall first be resolved via negotiation
• Unresolved disputes will be settled under French law (for international shipments) or local laws (for in-country shipments)

Changes to Terms

BEXO CARGO reserves the right to update these Terms at any time. Customers will be notified of major changes via email or website notice.